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AIA Baji Help Center — find answers to all your questions, right here

Whether it's opening an account, making payments, claiming bonuses, understanding game rules, or resolving a technical issue — the AIA Baji Help Center is always here for you.

Support team is online now Average response time: 3 minutes

Find your issue

Payment Bonus Account Betting Security

Support Categories

Choose a category based on what you need

Account Management

Registration, login, password changes, and profile updates.

Deposits & Withdrawals

A complete guide to depositing and withdrawing via bKash, Nagad, and Rocket.

Bonuses & Offers

Welcome bonuses, cashback, free bets, and promotion details.

Sports Betting

Rules and guidelines for betting on cricket, football, and other sports.

Casino & Games

Guides for Live Casino, slots, Teen Patti, and crash games.

Security & Verification

KYC verification, two-factor login, and account security information.

App & Technology

Mobile app downloads, updates, and technical troubleshooting.

Responsible Gaming

Safe betting habits, limit settings, and support center information.

Account Registration & Management

Opening an account on AIA Baji is quick and easy. Just follow the steps below.

Go to the registration page

Click the "Register" button at the top right of the website, or go directly to the /register page.

Fill in your details

Enter your mobile number, email, and a strong password. Make sure your name and date of birth are accurate.

Verify OTP

A 6-digit OTP will be sent to your mobile. Enter it in the designated field to verify.

Complete Your Profile

After logging in, go to the profile section to complete your remaining details and finish your KYC verification.

Helpful Tips

Use a strong password — at least 8 characters combining uppercase letters, lowercase letters, numbers, and special characters. Do not reuse this password on any other platform.

Common Account Issues

On the login page, click the "Forgot password?" link. Enter your registered mobile number or email, verify the OTP, and set a new password. The entire process takes less than 2 minutes.

Multiple failed login attempts may temporarily lock your account. Wait 30 minutes or contact our live chat right away — our support team will get your account back up quickly.

Yes, you can update your mobile number from your profile settings. For security purposes, identity verification is required to make this change. Contact our support team and we'll guide you through the entire process.

Under AIA Baji's policy, each person may only hold one account. If multiple accounts are detected, all of them will be suspended and any funds held may be forfeited.

Deposit & Withdrawal Guide

Fast and secure transactions via bKash, Nagad, and Rocket

Deposit via bKash

Deposit via Nagad

Fast & Easy

Make a payment to the designated number via the Nagad app. Save the reference number and notify support.

Minimum deposit ৳200

Processing Time 2–7 minutes

Charge Free

Deposit via Rocket

Dutch-Bangla Bank

Deposit funds into your AIA Baji account quickly and easily using Rocket Mobile Banking.

Minimum deposit ৳300

Processing Time 5–10 minutes

Charge Free

Important Notice

Always save your transaction ID or reference number when making a deposit. If anything goes wrong, notify support within 24 hours and send a screenshot as proof. AIA Baji will never ask you to send payments directly to a personal number.

Withdrawal Process

Withdrawal requests on AIA Baji are typically processed within 3 to 15 minutes. During the hours of 11 PM to 5 AM, processing may take a little longer. However, completing your KYC verification can reduce this time further.

The minimum withdrawal amount is ৳500. You can withdraw up to ৳2,00,000 per day. VIP members are eligible for higher limits.

If your withdrawal takes more than 30 minutes, contact us via Live Chat with your withdrawal ID. Our finance team will investigate and resolve it promptly. If your KYC is incomplete, please complete that first.

Bonus & Turnover

Your first deposit after registration automatically earns you a 100% welcome bonus, up to ৳10,000. A specific turnover requirement must be met before the bonus can be withdrawn.

Turnover means you need to place a certain amount in bets using your bonus funds. For example, if you receive a ৳1,000 bonus with a 5x turnover requirement, you must wager ৳5,000 before the bonus can be withdrawn.

A portion of your net weekly losses is returned as cashback. Rates range from 5% to 15% based on your VIP level. Cashback is credited to your account every Monday.

Security & KYC Verification

AIA Baji places the highest priority on the security of your funds and personal information. Our bank-grade security measures ensure your account stays protected at all times.

256-bit SSL

Full Encryption

2FA Protection

Two-factor security

Data Privacy

Not to Third Parties

KYC Verification

Identity Verification

Why is KYC required?

KYC, or Know Your Customer verification, protects your account from fraud and increases your withdrawal limits. Simply submit a photo of your national ID or passport along with a selfie to complete the process.

Technical troubleshooting

Start by clearing your browser cache and refreshing the page. Check your internet connection. Try a different browser or device. If the issue persists, contact support.

To install the APK on Android, go to Settings > Security > Unknown Sources and enable it. iOS users can download directly from the App Store. Keeping the app updated ensures all features work correctly.

Live games require at least a 4G or strong WiFi connection. Close other browser tabs and try lowering the video quality. If you're using a VPN, disable it and try again.

If you don't receive an OTP, wait 1 minute and try again. Check your mobile network signal, and look in both your message inbox and spam folder. If the problem continues, use the email OTP option instead.

If you run into a payment issue, wait a few minutes first — servers can experience brief disruptions. You can also try an alternative payment method. If the amount was deducted but hasn't appeared in your account, contact support with a screenshot.

Responsible Gaming Support

AIA Baji believes gaming should be fun, not stressful

We understand that betting is a form of entertainment, but for some people it can become an addiction. At AIA Baji, we are committed to ensuring our users enjoy gaming safely and responsibly. That's why our platform offers a range of tools to help you stay in control.

You can set daily, weekly, or monthly deposit limits at any time. If needed, you can temporarily pause your account or request a permanent Self-Exclusion. All of these requests can be made through our support team or directly from your profile settings.

Session Limits

Set a Daily Play Time Limit

Deposit Limit

Control Your Monthly Budget

Take a Break

1 day to 6 months

Self-Exclusion

Permanent exclusion request

Learn more about Responsible Gambling

Ask Yourself

Are you betting more than you can afford?
Are you chasing losses by placing more bets to win back what you've lost?
Are you spending more time gaming than with family or work?
Do you feel restless when you can't play?
Are you betting with borrowed money or dipping into your savings?

Need help?

Reach out to our support team anytime, or Responsible Play View page.

Contact Us

Whatever the issue, we're here for you — 24 hours a day, 7 days a week

Live Chat

The fastest way to get a response. On average, a support agent connects within 3 minutes.

Email Support

For more complex issues, reach out via email. You'll typically receive a reply within 1–3 hours.

support@aia-baji.com

Response within 1–3 hours

FAQ Page

Find answers to common questions on our detailed FAQ page — the quickest way to resolve most issues.

View FAQ

Instant Resolution

Try these steps before contacting support

Clear your browser cache and cookies

Check Your Internet Connection Again

Take a screenshot or record a video of the issue

Note your transaction ID and time